How To Repair It When Amazon Prime Video Is Not Working

How To Repair It When Amazon Prime Video Is Not Working

The web site will present you how fast your connection is between your system and the Internet. Obviously, 180Mbps as seen in the above test is greater than fast enough to stream Amazon Prime Video, however it is just about one-fifth of the provider’s advertised pace. The similar factor could also be taking place to your connection on a decrease scale, particularly if your router is positioned a number of rooms away or if others are utilizing the Internet on the identical time. Most Amazon Prime Video streaming issues stem from a poor Internet connection. You can run a velocity test utilizing this service to see if your connection is quick sufficient. You’ll need no less than a 1.5Mbps connection to stream SD and 3.5Mbps connection to stream HD.

There are a ton of different error codes you may see pop up on your Prime Video display screen. We’ve compiled a list of the most common codes, so you understand you’re not getting a weird one. Don’t just sort Amazon or, as a result of we care about the Amazon Prime Video service right here, not just the principle website. We’ve encountered an issue with this video.

Issues With Amazon Prime Video

The first thing to strive is to clear the TV cache. For convenience on Samsung TVs, this procedure could be very easy. Turn the TV off, turn on and maintain the facility button for about 20 seconds and the TV cache shall be cleared.

why is prime video not working

In most cases, you may have to attend for one or the opposite to fix an underlying issue earlier than Prime Video begins working again. Amazon Prime Video error 5005 occurs whenever you try to login to Amazon Prime Video and watch videos. Amazon says that these are most often related to connectivity issues and they’ll resolve in a short time. In most instances, the problem is in your home or with the app on the gadget you are utilizing, however sometimes Amazon does go down.


Open Prime Video from the record of installed apps. Try accessing Prime Video on another system. This will assist you to to know if the problem is a tool-specific or not. Use an Internet pace testing software to check your Internet connection pace.

The download choice is simply out there to the first account holder. Invited household members haven’t got the entry to obtain movies from Prime Video. Error code 5004 means an authentication error that at all times occurs during signal-in. Check them one by one to find the reason and fix the error code 5004. Most streaming issues with Amazon Prime Video are associated to web or network connectivity.

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